Professional Summary

Dynamic Senior Product Manager with 15+ years of experience in driving product strategy and execution within fast-paced environments. Proven track record of successfully launching scalable products and enhancing user experiences through data-driven decision-making. Expertise in market analysis, user research, cross-functional collaboration, and agile methodologies to align product development with business goals. Strong communicator and leadership, skilled in building relationships with stakeholders and guiding teams to deliver high-quality solutions. Committed to fostering a culture of continuous improvement and leveraging emerging technologies to meet customer needs and drive market growth.

Work Experience

SiriusXM - Senior Staff Product Manager New York, NY May 2019 - Mar 2025

Achieved a seamless user experience by leading the successful implementation of Customer Support features for the SiriusXM app launch across 2M+ Tesla vehicles.
Drove a 30% improvement in resolution time by managing a comprehensive Customer Service Product Roadmap and implementing the Salesforce Service Cloud platform.
Maintained real-time backlog tracking using Airtable and Monday.com, improving sprint planning and stakeholder transparency.
Increased processing efficiency by 40% through user-centered design and data-driven optimizations by leading the re-platforming of the Corporate Escalations system.
Worked directly with engineers to bring concepts to life and initiated Application Programming In.

Synchrony - AVP Technology Project Manager Stamford, CT Jul 2014 - May 2019

Reduced fraud by 75% and achieved $30 million in annual savings by successfully delivering Point of Sale chip credit card acceptance for 15 retail portfolios.
Successfully delivered key Strategic Initiatives, including the B2B commercial partner program and Balance Transfers using PCI, Point of Sale (POS), and tokenization standards.

UNFCU - Business Analyst/Project Manager New York, NY Mar 2012 - Jul 2014

Successfully converted a magnetic stripe credit card portfolio to chip card technology, enhancing transaction security and compliance.
Led project management activities by creating comprehensive project schedules, requirement documents, design specifications, test plans, and implementation plans.

Bella Mia Home - Product Manager New York, NY Feb 2010 - Mar 2012

Led development for an e-commerce startup, while increasing conversion rate by 20%, by leveraging A/B testing in customer experience.

The City of New York - Business Process Analyst New York, NY Jan 2009 - Mar 2012

Led process re-engineering and implemented solutions into the New York City Automated Personnel System (NYCAPS).

Additional experience includes Morgan Stanley (Jul 2005 - Jan 2009)

Education

Queens College - Bachelor of Arts, Communication and Media Studies

May 2005

Skills

Product

Atlassian Confluence, Atlassian Jira, Postman, GitHub, Planview, Monday.com, Smartsheets, Airtable, Trello, Notion, Google Workplace, Microsoft 365, Microsoft Project, Microsoft Visio, HP Quality Center, Zephyr, TestRail, Figma, Lucidchart, Miro.

CRM

CRM Applications: Salesforce, Pega, Amazon Web Services (AWS), Genesys Cloud.
Collaboration Applications: Slack, Google Workplace, Zoom, Microsoft Teams.
AI & Automation Applications: ChatGPT, Google Gemini, Anthropic Claude, Sierra AI, Splice, Chatbots and Voicebots.
E-Commerce Applications: Shopify, Squarespace, Wix.

Data and Analytics

MySQL, Oracle Database, Amplitude, Google Analytics, FiveTran, Snowflake, Tableau, Databricks, Salesforce Data Cloud.

Payments/Fintech

Stripe, Sycurio, Verifone, PayPal.